Privacy Policy

1. Information We Collect

We collect minimal information necessary to deliver hyper-local utility services:

• Account Details: Phone number and basic profile information provided during account sign-in or registration.
• Location Data: Approximate area or selected municipality/ward to provide accurate water supply alerts and local community news.
• Usage & Game Scores: Leaderboard scores, games played, and app interaction statistics to enhance user experience.
• Device Information: Device model, OS version, and app performance logs to diagnose technical issues and ensure stability.

2. How We Use Your Information

The information collected is used exclusively for:

• Sending real-time water supply notifications and community alerts relevant to your area.
• Enabling family shopping list synchronization across household devices.
• Maintaining user profiles, Game Zone achievements, and leaderboard rankings.
• Improving app security, preventing fraud, and delivering essential service updates.

3. Data Protection & Ownership

Smart Suvidha and Goviia Private Limited do not sell, rent, or trade personal user data to third-party advertisers. Data is encrypted in transit and stored securely on cloud database infrastructure (Google Firebase / MySQL cloud services).

4. Your Data Rights & Choices

You have full control over your personal information:

• You may update or clear your profile information within the app at any time.
• You can enable or disable notification permissions through your device settings.
• You may request complete account data deletion by contacting our privacy team at info@smartsuvidha.co.in.

5. Contact Data Protection Office

If you have questions regarding this Privacy Policy or data processing practices by Goviia Private Limited, please write to:

Goviia Private Limited
Email: info@smartsuvidha.co.in
Website: smartsuvidha.co.in